These are the terms and conditions which will apply to any room only, room/villa and Ticket(s), ticket(s) only, Cruise, flight(s) or any combination of them, which you book with Us (each a "Holiday").
These terms and conditions will apply to all Holidays and will govern your relationship with Us. Please read them carefully before you book any Holiday.
In these terms and conditions:
"Booking" means any Holiday booking in respect of which We issue a Confirmation Invoice;
"Booking Group" means all persons named on the Confirmation Invoice and includes any minor(s) and person(s) under any Disability, in respect of whom or on whose behalf a Booking is made;
"Carrier" means the entity which undertakes the obligation to carry or to perform the carriage of each member of the Booking Group from one place to the other as indicated in the cruise ticket, airline ticket or other ticket issued for the transport by road, air or sea and is thereby indicated on such documents as "Carrier". Carrier includes the owner and/or the charterer and/or operator and/or their servants and/or agents of any transport provider;
"Confirmation Invoice" means an email (where the Booking is made over the internet) or invoice (where the booking is made over the telephone) sent to the Lead Name setting out details of the Booking and payment details;
"Cruise" means a cruise on board a Vessel as described in our brochure or on our website and in any other documentation from time to time published on behalf of Walt Disney Travel Company;
"Disability" means any person whose mobility when using transport is reduced as a result of any physical disability (sensory or locomotor, permanent or temporary) intellectual or psychosocial disability or impairment, or any other cause of disability, or as a result of age, and whose situation needs appropriate attention and the adaption to his particular needs of the services made available to all passengers;
"Lead Name" means the person who makes the Booking;
“Minor” means any person under 18 years of age;
"Shore Excursion" means any on-shore tour or excursion offered for sale by Disney Cruise Line which does not form part of Your Booking and for which a separate charge is payable, whether the Shore Excursion is reserved in the UK prior to commencement of the Booking or purchased during Your Holiday;
"Ticket(s)" means Walt Disney World Resort Theme Park Tickets booked with Us;
"Travel Agent" means any agent through whom your booking is made;
"Vessel" means a ship operated, owned, chartered or provided by a Carrier on which You or any member(s) of Your Booking Group is to travel, will be travelling on or, as the case may be, against which such person(s) may have a claim;
"Villa" means rental villa accommodation;
"We", "Our", "Us" and "Walt Disney Travel Company" means The Walt Disney Company Limited;
"You" and "Your" mean all persons named in the Booking (including anyone who is added or substituted at a later stage), or any of them.
Whether You book alone or as part, or on behalf of a Booking Group, We will only deal with the Lead Name in all subsequent communications, including changes, amendments and cancellations.
The Lead Name must be 18 years old at the time of booking and possess the legal capacity and authority to book a Holiday as the lead name and to accept, and does accept, on behalf of the Booking Group, the provisions of these terms and conditions.
Walt Disney Travel Company is a trading name of The Walt Disney Company Limited. Your Contract is with The Walt Disney Company Limited registered in England & Wales under Company Registration Number 530051 whose registered office is at 3 Queen Caroline Street, Hammersmith, London W6 9PE. All correspondence regarding Your Booking must be sent to Walt Disney Travel Company, 3 Queen Caroline Street, Hammersmith, London W6 9PE or via email to email@example.com.
It will be the Lead Name's responsibility to make sure that We are provided with the correct information relating to the Lead Name and every person in Your Booking Group. It will also be the Lead Name's responsibility to ensure that any information relating to the Booking (including any changes to it) is passed on promptly to all persons in Your Booking Group, including information relating to any schedule changes and the provision of booking confirmations.
All Holidays and any other services offered by Walt Disney Travel Company are subject to availability at the time of booking. No contract shall be made until the deposit (or, where appropriate, the full price) has been paid, whether or not a Confirmation Invoice has been issued. All money paid to a Travel Agent shall be treated as having been paid to Walt Disney Travel Company. Failure to pay the balance of the price specified in Your Confirmation Invoice by the due date shall entitle Us to cancel the Booking and retain the deposit by way of a cancellation charge. Failure to pay any other amount by the specified due date shall entitle Us to cancel the Booking and to retain an amount by way of a cancellation charge calculated as set out under Section 10 below.
If Your Holiday includes a flight, You are also responsible for (a) notifying Us prior to the time of making Your Booking of any relevant personal circumstances and needs of any member of Your Booking Group including, without limitation, whether any such person has any Disability, is not self reliant or is a person with restricted mobility - for example if You, or a member of Your Booking Group, have difficulty in walking 500 metres; and (b) notifying Us at any time from when the Booking is made until 48 hours prior to the flight’s departure or by calling Our call centre 0800 169 0730 if any member of Your Booking Group previously reported to be with reduced mobility or as not being self reliant no longer fall into either category. For more information concerning services and facilities on Our Cruises for persons with Disabilities or reduced mobility please see Section 20 below.
In relation to any Booking which includes a Cruise, Shore Excursions do not form any part of that Booking. Shore Excursions may be reserved after Your Booking has been made. Shore Excursions booked will be supplied by local operators. Walt Disney Travel Company will endeavour to appoint through its US affiliated company reputable and competent local operators who comply with the local laws and regulations of the relevant country. Shore Excursion operators are not Our employees, agents or suppliers. We are not responsible and will have no liability whatsoever, for any act(s) or omission(s) of any Shore Excursion operator(s). We do not operate, perform or otherwise organise and/or audit any Shore Excursions. You and each member of Your Booking Group must ensure that You are fit and healthy to undertake Shore Excursions. All Shore Excursions are governed by the terms and conditions of the Shore Excursion provider(s).
It is a condition of Your Booking with Us that You and all other members of Your Booking Group, including infants and children, are adequately insured on holiday. Any person who is under 18 years old must be accompanied by an adult on his or her Holiday. There may be other restrictions and conditions on some offers, but these will be explained in the details of those offers. When You or (if You are booking through a Travel Agent) Your Travel Agent ask for Your Booking to be confirmed, We will send You or Your Travel Agent a Confirmation Invoice within 14 days at which point a contract for the arrangements specified in that Confirmation Invoice will thereupon come into existence between You and Us. If We are unable to confirm some of the arrangements comprised in Your Holiday straight away, We may nonetheless issue a Confirmation Invoice. However, a contract for arrangements that have not been confirmed on that Confirmation Invoice will only be made when We have sent You written confirmation that those additional arrangements have been confirmed. If there is any change to any of the details discussed at the time of Booking before the Confirmation Invoice is issued, We will notify You promptly of any new or changed details, including a change to the total price (if any). If any detail on the Confirmation Invoice is not correct, please tell Us or Your Travel Agent immediately. If there is an obvious error on the Confirmation Invoice We reserve the right to correct it as soon as We become aware of it, but We will aim to do this within 7 days of issuing the Confirmation Invoice or, if Your departure is within 7 days, no later than 24 hours before You go. If any of these changes are not acceptable then You will be entitled to a full refund.
Disney Theme Park Tickets may only be used if you have a valid hotel accommodation only Booking on the same day unless you have a separate Ticket only Booking for your date of early arrival.
The Package Travel, Package Holidays and Package Tours Regulations 1992 (the "Package Travel Regulations") require Us to provide security for the monies that You pay for any Holidays which is a "Package (as defined in the Package Travel Regulations) booked from this brochure and for Your repatriation in the event of Our insolvency. We hold an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 10401). When You buy an ATOL protected Holiday (ie on which includes a flight) from Us, You will receive a confirmation invoice from Us (or via Your Travel Agent) confirming Your arrangements and Your protection under Our ATOL. In the unlikely event of Our insolvency, the UK Civil Aviation Authority will ensure that You are not left stranded abroad and will arrange to refund any money You have paid to Us for an advance Booking. Please note: not all holiday or travel services offered or sold by Us will be protected by the ATOL scheme. Those Holidays which include flights which We arrange are ATOL protected providing either the person who pays for the Booking is present in the UK when the Booking is made or the first leg of any flight or flights comprised in the Booking commences in the UK. For further information, visit the ATOL website at www.atol.org.uk.
We are a member of ABTA (ABTA number W1803). If Your Holiday does not include any flight(s), ABTA will financially protect Your Holiday in the same way as an ATOL protected Holiday which includes flights arranged by Us except that, if already abroad, You will be returned to the point where Your contracted arrangements with Us commenced. Please go to www.abta.com for a copy of the guide to ABTA’s scheme of financial protection.
If You book arrangements with Us which do not constitute a "Package" for the purposes of the Package Travel Regulations (e.g. accommodation only) or which does not include a flight, the financial protection referred to above does not apply.
Air Passenger Duty, which is payable by all passengers departing from UK airports, is included in the price of Your Holiday. The price of Your Holiday will include the Air Passenger Duty for an economy seat. If You upgrade to a premium cabin, any increase in the Air Passenger Duty will be included in the upgrade cost.
The prices We advertise are correct at the date of publication, but We reserve the right to change those prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices (both before and after the Confirmation Invoice(s) has been issued). Please note, changes and errors sometimes occur. Before You make a Booking, We will give You the up to date price including the cost of any peak-season supplements, upgrades or additional facilities which You have requested. Changes in fees (including transportation costs, fuel costs, dues, taxes, fees such as landing taxes or embarkation/disembarkation fees at ports/airports and exchange rates) and services mean that the price of Your Holiday may change after You have made Your Booking. However, there will be no change to the cost of Your Booking within 30 days of departure. In relation to Package(s) (as defined in the Package Travel Regulations), We will absorb and You will not be charged for, any increase equivalent to up to 2% of the price of Your Booking, excluding insurance premiums and any amendment charges. You will be charged for the amount over and above that per person together with an amount to cover the Travel Agent’s commission. If this means, where Your Booking is a Package (as defined in the Package Travel Regulations), that You have to pay an increase of more than 10% of the price of Your Booking (excluding insurance premiums and amendments charges), You will have the option of (a) accepting a change to another Holiday if We are able to offer one (if this is of equivalent or higher quality, You will not have to pay more, but if it is of lower quality You will be refunded the difference in price), or (b) cancelling and receiving a full refund of monies paid, except for any amendment charges and cancellation charges already incurred. Should You decide to cancel for this reason, You must exercise Your right to do so within 14 days from the issue date printed on Your Confirmation Invoice. Should the price of Your Booking go down due to the changes mentioned above, by more than 2% of Your Booking price, then any refund due will be paid to You. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of Your Booking due to contractual and other protection in place. The price of Your Booking was calculated using exchange rates on 14 March 2012 (at a rate of £1/$1.58) and known costs on that date.
Where Your Booking includes access to any Disney Resort, the resort portion of the price of Your Booking does not include meals, beverages, gratuities or any other item of a personal nature unless Your Booking includes a Disney Dining Plan or You purchase this as an extra. All extras purchased in any Disney Resort must be settled prior to departure. You may be asked for a deposit or credit card details on arrival.
Where Your Booking includes a Cruise, the price for the Cruise includes shipboard accommodations and all meals and entertainment, provided on board the Vessel but does not include Shore Excursions, sightseeing or meals ashore in the ports of call, gratuities, alcoholic beverages, soft drinks, bottled water, laundry or valet services, or any other items not specifically included. The price also does not include any flight(s) unless specifically included in Your Booking, ground or luggage transfers, fuel supplements or taxes and fees imposed by U.S. and/or any foreign governmental and quasi-governmental authorities, including, without limitation, U.S. Customs and immigration fees, international arrival and departure taxes, and VAT, sales, use and excise taxes. All extras purchased or on board a Vessel must be settled prior to departure. You may be asked for a deposit or credit card details on arrival. If You book an onboard suite for more than five (5) persons on a Vessel and additionally book, as part of Your Holiday, accommodation at a Walt Disney World Resort hotel, You will need to book more than one hotel room (and each additional room will be at additional cost) to accommodate those who will also be occupying the onboard suite. The number of people who can occupy a stateroom on board a Vessel is limited to the number of berths in that stateroom. Similarly the number of people who can occupy a hotel room is limited to the number specified in Your Booking. No other additional people are permitted to occupy any stateroom or hotel room comprised in Your Booking.
Where any flight(s) is included in the Holiday, We will advise You of flight timings from data supplied by the air Carrier. The flight schedule is for information only. It is the Lead Name's responsibility to ensure the arrival of all members of Your Booking Group at the airport in sufficient time to check in and board each flight comprised in Your Booking.
The Carrier(s) and flight timings shown online at the time of making Your Booking and/or subsequently detailed on Your Confirmation Invoice are for guidance only and are subject to alteration and confirmation. We may not be able to state the identity of the carrying airline and/ flight timings at the time of Booking but will notify You when We receive that information.
You will receive confirmation of Carrier(s), flight timings and routes with Your travel documents, which will be sent out approximately 14 days before departure. Please check Your tickets carefully on receipt to ensure You have the correct flight times and details. It is possible that flight times may be changed even after tickets have been despatched, in which case We will contact You as soon as practicable, if this occurs. Any change in the identity of the Carrier(s) and/or flight timings will not entitle You to cancel or change other arrangements without paying Our normal charges.
Please note that, in accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the day of its return flight. Please note that a 'community list' exists (available for inspection at http://ec.europa.eu/transport/air-ban/list_en.htm) which details air Carriers that are subject to an operating ban with the EU Community.
Under EU Law, You have rights in some circumstances to refunds and/or compensation from the air Carrier in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle You to a refund of Your Holiday price from Us. Your rights to a refund and/or compensation from Us are set out in Section 7 below.
Walt Disney Travel Company is not the air Carrier or an operating air Carrier for the purposes of the Civil Aviation (Denied Boarding, Compensation and Assistance) Regulations 2005 (the “2005 Regulations”). Under the 2005 Regulations the air Carrier and/or operating air Carrier has the obligation to compensate passengers and all claims relating to cancellation, delay or denied boarding in respect of any flight must therefore be made to the relevant air Carrier.
If Your Contract does not include any flights, it is Your responsibility to make Your travel arrangements and Walt Disney Travel Company will not be responsible or in any way liable in respect of any flight(s), other forms of transportation or transfers arranged by You.
Where Your Booking includes a Cruise or Cruises, carriage of Your Booking Group and their luggage by sea is governed by the Athens Convention and EU Regulation 392/2009 (whether as subsequently amended or otherwise ‘the Athens Convention’) which is expressly incorporated into these terms and conditions. Any liability of Walt Disney Travel Company and or the Carrier for death or personal injury or for loss or damage to luggage arising out of carriage by sea shall be determined solely in accordance with the Athens Convention. The Athens Convention limits the Carrier’s liability for death or personal injury or loss or damage to luggage and makes special provision for valuables. It presumes that luggage has been delivered undamaged to You and each member of Your Booking Group unless written notice is given to Us and/or the Carrier. You must give Us and/or the Carrier written notice promptly where any damage to Your luggage is apparent, before or at the time of Your disembarkation or redelivery of the luggage to You, or in the case of damage which is not apparent or of loss, within 15 days from the date of Your disembarkation or redelivery of the luggage to You or from the time when such redelivery should have taken place. Any compensation for loss or damage payable by Walt Disney Travel Company up to the Athens Convention limits shall be reduced (a) proportionately to the extent that You or any member of Your Booking Group has caused or contributed to the loss or damage and (b) by the maximum deductible specified in Article 8 (4) of the Athens Convention. Copies of the Athens Convention are available from the Carrier on request.
You recognise and accept that neither We nor the Carrier are in the business of providing medical services and/or operating medical facilities. Any medical personnel on board the Vessel are provided as independent contractors solely for the convenience of You or Your Booking Group and they are not employees, agents, or representatives of Us or the Carrier. Neither We nor the Carrier control the medical services or undertake to supervise any care or treatment provided by medical professionals aboard the Vessel. Although the Carrier shall be entitled to charge a fee for arranging such services, all such persons or entities providing medical services shall be deemed independent contractors and not acting as agents or representatives of Us or the Carrier. Neither We nor the Carrier shall be liable for any death, personal injury, illness, emotional distress, mental suffering or psychological injury caused by reason of any treatment, diagnosis, advice, examination, prescription or other service provided by such medical personnel, or, by the failure of such medical personnel to provide any treatment, diagnosis, advice, examination, prescription or other service.
It is Your obligation and responsibility and that of each member of Your Booking Group to seek medical assistance from the doctor onboard the Vessel as and when necessary during the Cruise.
The doctor and medical personnel onboard are not specialists and the Vessel’s medical centre is not required to be and is not equipped to the same standards as a land-based hospital. The Vessel carries medical supplies and equipment in compliance with flag state requirements. Neither We, the Carrier nor the doctor shall be liable to You any member of Your Booking Group as a result of any inability to treat any medical condition.
Medical facilities and standards in the various ports at which the Vessel may call during Your cruise may vary and may be limited. Neither We nor the Carrier makes any representations or warranties regarding the quality or standards of medical treatment at any port of call or other places at which You or any member of Your Booking Group is landed. Neither We nor the Carrier shall be liable in any way for referring You or any member of Your Booking Group ashore for medical services or for the actual medical services rendered ashore. In the event that medical attendance of any kind or ambulance assistance, whether on shore, at sea or by air is required and is provided or ordered by Us, the Carrier, the Master or the onboard doctor, You or the applicable member of Your Booking Group, shall be liable for the full charge and/or cost thereof and shall indemnify, Us, the Carrier and the onboard doctor/medical provider upon demand for such charge and/or costs. If You or a member of Your Booking Group by reason of illness or through any other cause, requires special or extra accommodation or special or extra attention during the course of the Cruise, You and/or the relevant member of Your Booking Group will be charged accordingly. You are advised to ensure that Your insurance and the insurance of each member of the Booking Group covers medical treatment, evacuation and repatriation during all aspects of the Cruise.
If Your Booking consists only of Theme Park Ticket(s), such booking(s) must be paid for in full at time of Booking. If You require hard copy Theme Park tickets these are available at a cost of £5 per person, which cost will be added to the price You pay for Your Booking.
For Holidays which include accommodation but do not include flights and / or a cruise:
For Holidays which include accommodation and flights but do not include a cruise:
For Holidays which include a cruise:
If the Lead Name on any Booking lives outside the UK, then regardless of when the Booking is made an additional charge of £10 per Booking will apply to cover additional costs to deliver Theme Park Tickets and Hotel/Villa documentation to the Lead Name.
In the case of (a) or (c) above, once Your Booking is made and the applicable deposit received, we will send the Lead Name a Confirmation Invoice detailing the total cost due. Full payment must be received not less than 61 days before departure. If We or Your Travel Agent have not received full payment by the due date as specified in Our Confirmation Invoice, We reserve the right to treat Your Booking as cancelled by You and Your deposit will be forfeit by way of cancellation charges. All money paid by You to one of Our authorised Travel Agents for Your Booking will be held by the Travel Agent on Our behalf until paid to Us.
We plan arrangements a long time in advance of Your Holiday using independent suppliers such as airlines, hotels etc., over whom We have no direct control. On occasions changes do have to be made to Your Holiday, and We reserve the right to make these. Most of these changes are minor. However, occasionally, changes are significant.
A significant change includes a change of accommodation to that of a lower category and/or price for the whole or a major part of Your time away, a change of flight departure time of more than 12 hours, a change of UK departure airport (except between London airports), or a significant change of Resort or Theme Park area. Similarly, We do Our best to avoid cancelling Bookings but We must reserve the right to do so. However, We promise We will only cancel Your confirmed Booking after You have made full payment where We are forced to do so as a result of Force Majeure (as defined below) or lack of minimum numbers. We will not cancel after this date for any other reason. We will notify the Lead Name or Your Travel Agent of cancellation for this reason no later than 70 days prior to departure.
If We have to make a significant change or cancel, We will tell You as soon as reasonably possible. If there is time to do so before departure, We will offer You the choice of the following options:
No compensation will be payable and the above options set out in (a), (b) and (c) above will not be available if We cancel as a result of Your failure to comply with any requirement of these terms and conditions entitling Us to cancel (such as You failing to pay on time) or where a change is a minor one. A change of, flight time of less than 12 hours, airline (except where otherwise stated), type of aircraft (if advised) or destination airport will all be treated as minor changes.
|Period before departure||Compensation per full fare paying person (excluding infants)|
|More than 56 days||0|
In the case of reduced price or special offer Bookings, the compensation payable will be 50% of the above rates.
Where Your Booking includes a Cruise, We may, where necessary in Our sole discretion and/or that of the Master of the relevant Vessel, without prior notice change, substitute, postpone, cancel or deviate from any scheduled sailing, itinerary or call at any port, and may substitute another vessel for the Vessel, and shall not be liable for any loss or damage incurred by You or any member of Your Booking Group as a result of any such change, substitution, postponement, cancellation or deviation. You and Your Booking Group shall pay any and all costs and expenses incurred if You or a member of Your Booking Group is detained on board the Vessel or elsewhere at any stage of a voyage because of quarantine, port regulations, prevailing applicable law, illness or other cause.
We additionally reserve the right at Our sole discretion and/or that of the Master of any Vessel (which will not be exercised unreasonably) to decide to tow or be towed or assist other vessels or to perform any similar act which, in Our and/or the Master’s sole discretion is considered advisable or necessary for the safety, of the Vessel and its crew and/or Your safety. In such circumstances We will be under no liability or obligation to You or any member of Your Booking Group.
Transit or part transit of straits, other sea areas controlled by vessel traffic schemes, canals, rivers and all other navigable waterways may be subject to delay due to operational circumstances and/or the requirements of the local authorities and We shall have no liability whatsoever to You or any member of Your Booking Group in respect of any such delay.
Except where otherwise expressly stated in these Booking Terms and Conditions, We cannot accept liability or pay any compensation where the performance or prompt performance of Our obligations under Our contract with You is prevented or affected by or You otherwise suffer any damage, loss or expense of any nature as a result of Force Majeure. In these terms and conditions, "Force Majeure" means any event or circumstance(s) which We or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, volcanic ash, epidemics, fire and other situations which are outside Our control.
We may not control the day to day management of Your accommodation, and in exceptional cases it is possible that We may be advised that the reserved accommodation has been overbooked. If this happens before Your flight departure or on arrival in resort (as applicable), We will endeavour to provide accommodation of at least the same standard and in the same resort area. If only accommodation of a lower standard is available, We will refund the difference between the brochure price of the accommodation booked and that available.
Very rarely, We may be forced by Force Majeure to change or terminate Your Holiday after departure but before the scheduled end of Your time away. This is extremely unlikely but if this situation does occur, We will be unable to make any refunds (unless We obtain any refunds from Our suppliers), pay You any compensation or meet any costs or expenses You incur as a result.
A Booking made by or for any member of Your Booking Group may be transferred from that member to another person subject to the amendment fees set out in Section 10 below. We will normally aim to agree to such a transfer request where We receive the request not less than 14 days inclusive before the scheduled departure date, and the primary reason for the request is that the relevant Booking Group member will be prevented from travelling by reason of an unavoidable event, such as illness, death of a close relative or jury service. We may, in Our absolute discretion, require satisfactory evidence before agreeing to the transfer. All transfers of a Booking to another person at any time up to 14 days or more before the scheduled departure date will be subject to an administration charge of £100 for Holidays (which include a flight) and/or cruise, and £50 and for all other Bookings, in addition to any cancellation fees which may be due. The person to whom the Booking is transferred must comply with all the terms of the existing Booking. That person must also accept the transfer and the terms and conditions of Your Booking. The original Booking Group shall remain responsible for the payment of any balance that may be or become due in respect of the original Booking by virtue of the transfer.
Any request for a transfer to another person received by Us 13 days or less before the scheduled departure date shall be treated as a cancellation by the Booking Group member in respect of whom the transfer is requested and cancellation charges shall become payable (see Section 11). Where Your Booking includes any flight(s), these may not be transferable even within the 70 day period. This will be dependent upon the terms and conditions of the air Carrier. You should note that some Carriers do not allow transfers and that a flight booking may have to be cancelled and re-booked, in which event the re-booking will always be subject to flight availability and to payment of any charges imposed by the Carrier which may, in some cases, be the full cost of a ticket.
All other transfers will be treated as a new Booking. Any discount or promotion applicable to the original Booking may not apply to the new Booking, in which case any difference in price shall be added to the price payable for the Booking.
Any other changes made to a Booking may result in a per person administration fee of £100 for Holidays (which include a flight) and/or cruise, and £50 and for all other Bookings.
If, after We have issued Your Confirmation Notice, You wish to alter Your Booking in any way (other than a transfer to another person which is dealt with in Section 9 above), subject to the terms and exceptions set out below, We will do all We reasonably can to make the necessary amendment(s), provided We receive written confirmation of the amendment(s) from the Lead Person, or Your Travel Agent, at least 14 days before departure. This should be received in writing to Walt Disney Travel Company, 3 Queen Caroline Street, London W6 9PE or by email to firstname.lastname@example.org, quoting your booking reference. An amendment fee (as further detailed below) for each amendment will be charged. Before We accept an amendment to Your Booking, We shall advise the Lead Name if there are any further charges to be paid. These charges shall be paid on confirmation of the amended Booking.
The following terms and exceptions will apply in relation to any requested alteration or amendment to Your Booking:
In the event the value of Your Booking is the same or increases as a consequences of any amendment to Your Booking the amendment fee will be waived.
For any amendments made more than 14 days before the scheduled departure date affecting Your Hotel, Disney Park Tickets and Disney Dining which form part of Your Booking, You will be charged at £50 per Booking.
Any amendments affecting Your Hotel, Disney Park Tickets and Disney Dining which form part of Your Booking requested 14 days or less before Your scheduled departure date will be treated as a cancellation and the applicable cancellation charges will apply.
Please note that changes made to the number of persons in Your Booking Group may result in a change to the price of Your Booking. We will use our reasonable endeavours to replace lost or stolen airline tickets, subject to the cost of any new tickets issued, which may be higher than the price of the original.
If You wish to cancel Your Booking, the Lead Name must write to Us at Walt Disney Travel Company, 3 Queen Caroline Street, London W6 9PE or email Us at email@example.com before Your Booking will be cancelled. In the event of any cancellations (whether at Your request or otherwise as contemplated in these terms and conditions) the following charges shall be payable (as a % of total Booking price):
Cancellation Fees for Bookings (including flight(s) and/or cruise):
|Period before departure date that cancellation notice is received by Us or a deemed cancellation occurs||Cancellation charges as a % of total Contract Price|
|More than 70 days||Loss of deposit (£150 pp)†|
|70 - 56 days||30%†|
|55 - 36 days||60%|
|35 - 15 days||80%|
|14 - 08 days||90%|
|Less than 7 days||100%|
†If your Booking includes a cruise:
Cancellation Fees for Bookings (excluding flights and/or cruise, but including Ticket Only):
|Period before departure date that cancellation notice is received by Us or a deemed cancellation occurs||Cancellation charges as a % of total Contract Price|
|More than 56 days||£50 per person|
|56 - 29 days||30%|
|28 - 15 days||40%|
|14 - 5 days||50%|
|Less than 4 days||100%|
Cancellation Fees for Land portion of any Booking including a cruise
If you wish to cancel the land portion of your Booking only, this will incur a cancellation charge of £100 and you must re-book your Disney Cruise directly with Disney Cruise Line. If you do not wish to re-book your cruise, then your Booking will be treated as cancelled in full and the above cancellation fees will apply.
If one or more, but not all, of the members of Your Booking Group cancel, no allowance or refund will be made for any part of Your Booking not used or taken, nor can any refund be made for lost, mislaid or destroyed tickets or Hotel/Villa and/or ticket vouchers.
If We receive notice of cancellation after We have sent tickets and final documents to You, no refund (if due) will be paid until all such tickets and documents have been returned to Us or to Your Travel Agent.
Cancellation of certain transport arrangements, typically scheduled airline tickets can result in up to 100% cancellation charges regardless of the notice period given by You to Us. We reserve the right to pass on these charges where they exceed the applicable cancellation charges shown in the relevant table above. Similarly, name changes (including initial changes), destination and date changes can be treated by such suppliers as a cancellation and rebooking, regardless of the period of notice given to Us. If the supplier treats the change as a cancellation and rebooking We will pass on to You the cost imposed by the supplier, which could be up to 100% of the transport element of Your Booking and You must also pay the charge listed in the Section 11 ("If You Change Your Booking") above. Carriers may also refuse to issue replacement tickets for lost or stolen tickets and new tickets may have to be purchased by You. The cost of the new ticket may be greater than the cost of the original ticket.
If You have a complaint about Your arrangements whilst away, You must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem immediately, and a member of Our staff is not available, You should contact Us straight away and We will endeavour to assist. If You are still not satisfied on Your return home, You must write to Us within 28 days of Your return, at The Walt Disney Travel Company, 3 Queen Caroline Street, Hammersmith, London W6 9PE or email firstname.lastname@example.org, quoting Your Booking Reference Number and providing all other relevant information to allow Us to investigate Your complaint properly. Please write Your holiday reference number on Your letter, and include Your daytime and evening telephone numbers. If You do not give Us the opportunity to resolve any problem locally by reporting it to the supplier, or calling and informing Us, then We may not be able to deal positively with any complaint on Your return.
Disputes which cannot be settled amicably, may (if You so wish) be referred to arbitration under an independent scheme devised by ABTA. The scheme is administered by the Chartered Institute of Arbitrators, and provides a simple and inexpensive method of arbitration on documents alone. The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per Booking. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness or the consequence of such injury or illness. The Scheme can, however, deal with compensation claims which include an element of minor injury or illness subject to a limit of £1000 on the amount the arbitration can award for per person in respect of this element. If You elect to seek compensation under this scheme, written notice requesting arbitration must be received by ABTA within 18 months after the date of return from the Holiday. Outside of this time limit, arbitration under this Scheme may still be available if We agree, but We do not have any obligation to agree. For injury and illness claims, You may like to use the ABTA Mediation Procedure. This is a voluntary scheme and requires Us to agree for mediation to go ahead. Details of the Arbitration and mediation schemes are available from Us on request or from ABTA at www.abta.com.
When You book a Holiday with Walt Disney Travel Company You accept responsibility for Your proper conduct and that of Your Booking Group whilst on Holiday. If We or any other person in authority is of the reasonable opinion that You or any member of Your party is behaving in such a way as to cause or be likely to cause danger or upset to any other person (including our staff or agents) or damage to property, or if the Captain of Your flight(s) or Master of Your Vessel or any of Our resort staff believes that You or any member of Your Booking Group could be disruptive or is/are suffering from a contagious disease, We will be entitled to terminate the Holiday of the person(s) concerned. The person(s) concerned will not be allowed to proceed with his/her travel arrangements and/or will be required to leave the flight, Vessel, accommodation or other service and We will have no further responsibility to such person(s) including any return travel arrangements. No refunds will be made and We will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by You or any member of Your Booking Group during Your time away. Payment must be made direct at the time to the service supplier concerned, failing which You will be responsible for meeting any claims subsequently made against Us (together with Our own and the other party’s full costs and expenses including legal costs) as a result of Your actions or those of any member of Your Booking Group.
If You have any special requests that do not automatically form part of Your Booking, please tell Us when You confirm Your Booking. We will try to meet Your needs but cannot guarantee to do so.
It is Your responsibility and that of each member of Your Booking Group to take out before travelling insurance suitable for Your needs for the entire duration of the Booking. We shall not be liable for any costs or losses through Your failure or the failure of Your Booking Group to take out adequate insurance cover.
Any costs or expense which is reasonably incurred by Walt Disney Travel Company for and on behalf of You or any member of Your Booking Group in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense or emergency treatment or costs shall be repayable by You to Walt Disney Travel Company whether or not such sum is covered by Your travel insurance.
It is Your responsibility to ensure that You are in possession of all necessary travel and health documents before departure. We regret We cannot accept liability if You are refused entry onto any transport or into any country due to failure on Your part to carry contact documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on Us, You will be responsible for reimbursing Us accordingly.
It is mandatory for anyone travelling to or transferring through the US under the Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation) scheme. The cost of an ESTA is currently approx $14 per person and can be obtained by visiting https://esta.cbp.dhs.gov or the Visit USA Website at www.visitusa.org.uk where further information on the scheme and up to date fee can also be found. Once completed and approved, the ESTA application is valid for two years and allows multiple visits without the need to reapply. Travellers can apply for an ESTA even if they have no firm plans to travel to the US. Failure to obtain an ESTA could result in the passenger being denied boarding.
Your contract with Us and any non-contractual obligations arising from or in connection with it shall be governed by and construed in accordance with English law and You and each member of Your Booking Group agree submit to the non-exclusive jurisdiction of the Courts of England and Wales to settle any dispute or difference arising from it. .
Walt Disney Travel Company collects personal information relating to You and Your Booking Group, including but without limit to name, address, gender, citizenship, image, dietary requirements which may disclose religious beliefs, any health, medical, disability or any other special information required to process Your Booking effectively. If required to carry out any part of Your Booking correctly, We may pass this information to other relevant individuals such as travel agents, hotels, airlines and/or other transport providers, service providers, security and/or credit and debit card companies or any governmental or public authorities. We may also transfer information about You and/or any member(s) of Your Booking Group to other countries outside of the EEA which may not have such robust requirements regarding data protection as the UK. You and every member of Your Booking Group consent to our processing and transferring information in this way (if We cannot pass this information to the relevant suppliers, whether in the EEA or not, We will be unable to accept and confirm Your Booking). Where You provide information about other members of Your Booking Group, it is Your responsibility to obtain their consent to Our use of their information.
You must advise Us at the time of making Your Booking or as soon as possible before the start of Your Holiday of the need to bring any medical equipment on board a flight, to a resort or on board any Vessel. Not all medical equipment can be carried or used onboard aircraft or any Vessel and You must check with the Carrier prior to carriage. If You fail to notify Us or, in relation to any carriage comprised in Your Booking the relevant Carrier, of any disability or mobility issues of any member(s) of Your Booking Group, or if any member, in Our reasonable opinion or that of the Carrier, is unfit or unable to travel or whose condition may constitute a danger to themselves or others onboard or where the Carrier is unable to carry such member in a operationally feasible and/or safe and/or dignified manner, We and/or the Carrier shall be entitled to refuse carriage to that person.
Women who have entered their 24th week of pregnancy as of the scheduled departure date of their Holiday may be refused passage (whether on a flight or on a Cruise) due to safety concerns. In such case, neither a physician's medical statement nor a waiver of liability will be accepted. In addition, neither Walt Disney Travel Company nor any Carrier shall be responsible or liable for any complications to pregnancy at any stage. In the case of a Cruise, infants under twelve (12) weeks old will not be allowed to travel onboard the Vessel.
There are limited storage facilities for medical equipment onboard the Vessel(s) and in the Resorts. The requirement for You to notify Us prior to making Your Booking if any member of Your Booking Group needs to have medical equipment whilst on Holiday, is to check that the medical equipment can be carried and/or carried safely. There are restrictions on the number of oxygen cylinders which can be carried on aircraft. It is Your responsibility to ensure that all medical equipment is in good working order and to arrange enough equipment and supplies to last for the entire Holiday.
In order to ensure that all Carriers are able to carry You and the members of Your Booking Group safely and in accordance with applicable safety requirements established by international, EU or national law or in order to meet safety requirements established by competent authorities, You must inform Us at the time of making Your Booking of any condition, including but not limited to reduced mobility or Disability affecting You or any member of Your Booking Group which may require special arrangements, medical equipment/supplies, care or assistance and or which may require emergency treatment or which poses a serious risk to any member of Your Booking Group and or any other passenger.
The reason We insist You notify Us is to ensure that You and the members of Your Booking Group can be carried safely and in accordance with all applicable safety requirements. If, any member of Your Booking Party cannot be carried safely and in accordance with applicable safety requirements, then We and/or or the Carrier can refuse to accept a reservation or embarkation any member of Your Booking Group who is of a disabled person or person with reduced mobility on the grounds of safety. Such a refusal will be based on an assessment of risk by Us and/or the Carrier taking account of applicable legislation and international regulations which, in the case of Your Cruise, will include the ISM Code and SOLAS. It is therefore important that the fullest information is provided by You and every member of Your Booking Group before or at the time of making Your Booking.
Here are some examples of conditions which You must tell Us about to ensure safe carriage: a requirement for a dialysis machine, oxygen cylinders, or high risk conditions such as epilepsy. This is not a definitive list and You should tell Us about any condition which requires constant care or constant medication and which, if such care is not provided or mediation or taken, could have serious consequences.
If You or any member of Your Booking Group's circumstances change between the date on which You make Your Booking and the date of commencement of the Holiday, You must tell Us as soon as possible and advise Us of any requirements for special care or assistance or medical equipment/supplies.
You must tell Us in writing before You book any Cruise about any member(s) of Your Booking Group who may require special treatment or assistance with Disabilities or mobility issues (including those who use wheelchairs). This is particularly important to ensure that there are no issues relating to the design of the Vessel or port infrastructure and equipment, including port terminals, which may make it difficult or impossible to carry out the embarkation, disembarkation or carriage of any member(s) of Your Booking Group in a safe or operationally feasible manner.
If You or any member of Your Booking Group requires a wheelchair during a Cruise, You or the applicable member of Your Booking Group must make provisions for the use of that wheelchair prior to making Your Cruise Booking and You must check with Us to ensure that such wheelchair(s) are suitable for use around the Vessel. The Vessel will carry wheelchairs, but those will only be available for emergency use. Further information is contained in the brochure. For the safety of the Vessel and all passengers and crew on board, all wheelchairs and other aids to mobility brought onto the Vessel by You or any member of Your Booking Group must be stored in that person's stateroom when not being used.
Where We consider it is necessary or desirable, We may require any member of Your Booking Group with Disabilities or with reduced mobility to be accompanied by another person who is capable of providing the assistance needed by the person with disabilities or person with reduced mobility. This requirement will be based on safety grounds and may vary from resort to resort, Vessel to Vessel and/or itinerary to itinerary. Any member of Your Booking Group who uses a wheelchairs full time or who requires assistance with personal care must be accompanied by a travelling companion fit and able to assist them in day to day tasks. The assessment of whether or not it is necessary or desirable for an accompanying person will be based on information provided at the time You make Your Booking. You are required to provide as much information as possible to enable a full risk assessment to be made and may be asked to provide further information to ensure that We have all relevant information.
For the health and safety of all our guests, parents/guardians must allow only children who are toilet trained to enter shipboard pools and spas on board the Vessels and in the Resorts. Diapers and swim diapers are not allowed. However, young children who are not toilet trained are welcome to enjoy the fountain play area near the Mickey Pool on the Vessels that has been designed exclusively for the enjoyment of children wearing swim diapers.
Coolers are not permitted on board Vessels unless if needed for medications, baby food, or items related to dietary constraints. Coolers containing personal items (e.g. drinks or snacks) may NOT be brought on board. Homemade, pre-cooked or other perishable items plus any open snack containers will not be allowed to be brought on board. We regret that We are unable to provide food preparation, refrigeration or storage on board any Vessel for personal food or beverage items.
A Minor not travelling with a parent or legal guardian must be accompanied by a Responsible Adult. The parent/guardian of a Minor not travelling with them must authorise a Responsible Adult to have custody and control over the Minor at all times and to contract on their behalf with Walt Disney Travel Company. All Adult Guests/Responsible Adults on the booking shall be jointly and severally responsible for the conduct and behaviour of any Minors on their booking.
Each member of Your Booking Group must comply with the luggage allowances of the Carrier(s) on which he/she will travel. Please note air Carriers may charge luggage fees and restrict luggage to one bag per person so check with Your air Carrier before You depart.
Subject to the following paragraph in respect of Cruises, You and each member of Your Booking Group must retain his/her valuables such as cash, negotiable securities or other financial instruments, gold, silverware, jewellery, ornaments, works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables in their personal control at all times. Neither, Walt Disney Travel Company, any airline or any supplier will be responsible for any damage to or loss of any of these items.
When You are on a Cruise, the Carrier will not be liable for any valuables unless the same have been deposited with the Master or other designated representative who has issued a written receipt for the item(s) deposited. In the event of such deposit, the liability of the Carrier and or Walt Disney Travel Company for loss or damage will only arise if there is fault or neglect on the part of the Carrier or Walt Disney Travel Company and shall in any event be limited to the sums payable in accordance with The Athens Convention. The use of safes in cabins does not constitute a deposit with the Master for these purposes.
Dangerous or illegal articles such as weapons, explosives, oxygen, combustible substances or non-prescription controlled substances may not be brought to the Walt Disney World® Resort or taken aboard any flight. Any such items shall be confiscated and may be disposed of without any liability to You or any member of Your Booking Group.Walt Disney Travel Company, A Division of The Walt Disney Company Limited. Registered in London, No. 530051. Registered Office: 3 Queen Caroline Street, Hammersmith, London W6 9PE, UK. Members of the Association of British Travel Agents, no W1803. Part of The Magic of The Walt Disney Company.
All of the flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate
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