Frequently Asked Questions
If you can't find the answer to your question, please call our Disney Experts on 0870 24 24 900*
General Information
What happens to my Walt Disney World booking if I can't travel due to the volcanic ash disruption?
A: If you are travelling to Walt Disney World and are unable to, due to a flight cancellation caused by the volcanic ash disruption, please contact our call centre on 0870 24 24 900 and we will try and assist with modifying your booking.
Q: Where can we find information for Guests with disabilities?
A: Information for Guests with disabilities is available at all four Disney Theme Parks. Rooms with disabled access for guests with disabilities are available throughout the Walt Disney World Resort. For assistance and information specific to individual hotels, please call our Disney Experts on 0870 24 24 900* or check our website. For specific ride restriction information, check out the pages dedicated to the attractions you're interested in.
Q: Where can I find more information about booking a group?
A: The magic never ends when you book your group with 10 or more rooms per night, at a Disney Resort, with hotel options ranging from very affordable to the most luxurious. And your Disney Group sales specialist can help you take advantage of fantastic group benefits found nowhere else, including discounted room rates, Theme Park tickets, private events and behind-the-scenes tours. Bring the magic to life for your groups today! Talk to our experts at Walt Disney World Resort Group sales by calling Florida on 001 407 828 3318 or check our website for more information. More
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